Ratings

A bad TripAdvisor review can strike fear into the hearts of owners of hotels or restaurants, but does this kind of feedback bear any relation to more formal quality assessments? A team from Imperial College matched feedback given via NHS Choices to a range of hospital quality measures and found there to be a reasonable level of agreement, especially as regards mortality and infection rates. DH announces that "the Government welcomes these findings". A study from the US looks at the relationship between patient satisfaction and healthcare use. A systematic review of the impact of patient and public involvement on NHS healthcare finds there's still room for improvement.