You say you want a revolution

The NHS information revolution was the focus of a conference hosted by the King's Fund recently. You can catch up with some of the presentations online, via the King's Fund webpages. Highlights include a paper on meeting the information needs of Clinical Commissioning Groups (CCGs) and another on the relationship between information, patients and choice, as well as a keynote address from Sir Muir Gray on what he is pleased to call the third healthcare revolution of knowledge, information and value. Also at the conference Giles Wilmore, Director of Quality Framework and QUIPP Programmes at DH, announced that publication of DH's new information strategy could not be expected before next spring (a second deferral for the unveiling of these plans). The Health Service Ombudsman's rather critical report on complaints handling in the NHS includes a plea for the information revolution to spread to information about complaints.